Assistant Director of Care Support Services (Systems Specialist)

William & Mary   Williamsburg, VA   Full-time     Administration / Clerical
Posted on January 19, 2023
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Assistant Director of Care Support Services (Systems Specialist)


Present Position Number


Role Code Title

Professional/Lecturer (Staff)

Position Title

Assistant Director of Care Support Services (Systems Specialist)

Unit Mission Statement

Student Success at William & Mary empowers students of every background with the knowledge, skills, and awareness necessary to achieve success. Our departments offer a number of student-centered programs and services to prepare students to learn, lead, and live with integrity and purpose.

Student Success strengthens collaboration among students, faculty, and staff to create a diverse and inclusive culture of excellence via an expanded understanding of academic and personal well-being.

Student Success is committed to providing undergraduate and graduate students with guidance and services essential to the creation of an engaging learning environment where the community is strengthened and individuals flourish.

Position Summary

Reporting to the Assistant Dean of Students and the Director of Academic Wellbeing & Director of Care Support Services, the Assistant Director of Care Support Services (Systems Specialist) helps ensure we meet our mission to assist students in their efforts to reach their full personal and academic potential through advocacy and support. Responsibilities of the Assistant Director include but are not limited to:

  • Promptly reviews and triages incoming reports received in the university’s Care and Student Conduct reporting systems; in addition to managing an individual caseload of students.
  • Monitors management of staff-assigned cases and system access and reporting data.
  • Assists with various educational and departmental programs and initiatives in the areas of student success.
  • Develops and delivers student resources that offer strategies to develop a strong sense of academic well-being.

Required Qualifications

  • Master’s Degree from an accredited institution in Student Affairs, Counseling, or a related field, OR an equivalent combination of education, training, and relevant experience.
  • Demonstrated organizational and exceptional professional customer service skills.
  • Excellent oral and written communication including interpersonal skills.
  • Demonstrated experience establishing and maintaining collaborative, effective working relationships.
  • Demonstrated proficiency with technical applications including Microsoft Office suite.

Preferred Qualifications

  • Master’s degree from an accredited institution in Social Work, Counseling, Student Affairs Administration, Higher Education, or a related field.
  • Experience with online tutoring platforms and developing online tutoring programs.
  • Experience obtaining external funding, including writing grants.
  • Experience working with student information databases or similar data analysis software.
  • Experience working within a university setting and experience supervising.

Advertised Pay Range

Up to $50,000 commensurate with experience


220000 Dean of Students


William & Mary

 Is the position remote work eligible?

Not eligible

 Remote Work Disclaimer

Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.

University Salary Range


Job Open Date


 Job Close Date


Employment Category

Full Time Professional



 Position Term

12 Month - Restricted

 Special Application Instructions

 Conditions of Employment

This is a restricted position, subject to the availability of funding.

This position requires the ability to work occasional hours beyond the typical work week, including night and weekend work as needed to meet the business needs of the operation.

This position is required to participate in an on-call rotation.

 EEO Statement

William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.

Background Check Statement

William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

Benefits Summary Statement

William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).

Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: