Program Coordinator 534513

Florida International University is classified by Carnegie as a R1: Doctoral Universities - Highest Research Activity and recognized as a Carnegie engaged university. It is a public research university with colleges and schools that offers 196 bachelor’s, master’s and doctoral programs in fields such as engineering, computer science, international relations, architecture, law and medicine. As one of South Florida’s anchor institutions, FIU contributes almost $9 billion each year to the local economy. FIU is Worlds Ahead in finding solutions to the most challenging problems of our time. FIU emphasizes research as a major component of its mission. FIU has awarded more than 220,000 degrees and enrolls more than 54,000 students in two campuses and three centers including FIU Downtown on Brickell, FIU@I-75, and the Miami Beach Urban Studios. FIU’s Medina Aquarius Program houses the Aquarius Reef Base, a unique underwater research facility in the Florida Keys. FIU also supports artistic and cultural engagement through its three museums: Patricia & Phillip Frost Art Museum, the Wolfsonian-FIU, and the Jewish Museum of Florida-FIU. FIU is a member of Conference USA and more than 400 student-athletes participating in 18 sports. For more information about FIU, visit http://www.fiu.edu/.

Program Coordinator– 534513

Job Summary:

Works closely with other professionals in Housing and Residential Experience to administer and manage the Housing and Residential Experience program serving over 4,000 on-campus students. Oversees and manages the on-campus housing assignments processes, room selection processes, room transfer and cancellation processes, as well as advanced operation of the -housing management system. Assists in servicing populations such as first time in college, returning students, transfer students, student athletes, honors students, students with disabilities, living learning community students, and international students.

• Coordinates service delivery and office operations in a friendly, positive and professional manner. Assists with daily management of on-campus housing assignments processes including residence hall assignments, room selection processes, room changes, space management, etc. for various populations.
• Processes housing applications and room assignments; conducting occupancy management and process audits; participate in the occupancy management cycle planning and implementation.
• Communicates with various constituencies including but not limited to students, parents, campus partners, etc.; Participates in various internal and external meetings related to occupancy management.
• Updates housing management system to meet the changing needs of terms, constituencies, and student needs; conduct various system trainings as necessary.
• Researches and responds to complex inquiries from students, parents, and campus partners in order to provide or clarify information on Housing and Residential Experience services, options, programs, policies, or procedures.
• Works with department and campus partners to coordinate ADA assignments for students with special accommodation needs.
• Serves as a System Administrator including system, template, and process development.
• Coordinates regular audits of occupancy management records, processes, and procedures; make recommendations as necessary to supervisor.
• Manages appropriate user access and credentials for system users. Makes recommendations for improving areas of efficiency, sustainability, training, and automation.
• Assists with coordination of the following process: early arrivals, break stay, and appeals.
• Assists with documentation of all processes related to occupancy management and housing operations procedures.
• Assists with the coordination of all occupancy, usage, and reporting efforts for Housing and Residential Experience, including identifying trends, projections and forecasting of future housing needs.
• Represents Housing and Residential Experience in a positive manner during meetings, presentations, and engagements. Participates in after-hours rotation for assignment related issues.
• Serves in the on-call duty rotation with Housing Office operations staff.

Minimum Qualifications:    Bachelor's degree and two (2) years of office or related experience.

Desired Qualifications:

• Master's degree in Higher Education Administration, MBA, or related field
• Two (2) years of experience in a relevant field, such as university student housing, student affairs, property leasing, or customer service.
• Proficiency in standard operating procedures for residence hall facilities, with a strong understanding of occupancy management.

Salary: $40,000 - $45,000

Working Conditions:

Operating University Vehicles (all types)

Work Schedule:

Begin time: 8:30 AM
End time: 5:00 PM

Pre-Employment Requirements:

• Driver's License Check
• Fingerprinting Check
• Research Expanded Background Check

Other Information:

• Ability to work evenings and weekends.
• Ability to work flexible hours as needed.
• Shift may vary according to departmental needs.
• May be required to be On-Call as needed by the University.
• Ability to travel locally

Veterans Preference:

For further information or to apply, please visit careers.fiu.edu and reference Job Opening ID #. 534513

Florida Statute 1010.35 - Screening Foreign Researchers

Pursuant to Florida law, any citizen of a foreign county who is not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information in the application: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country; a complete copy of your passport; the most recently submitted DS-160 (Online Nonimmigrant Visa Application).

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  However, employees who have access to the compensation information of other employees or applicants as a part of  their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.