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Financial Aid Officer II

FLORIDA INTERNATIONAL UNIVERSITY   Miami, FL   Full-time     Accounting
Posted on May 28, 2024
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Financial Aid Officer II


Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.


The Herbert Wertheim College of Medicine is currently seeking a Financial Aid Officer II to join our team of professionals.

Duties include:

  • Coordinates all activities that pertain to the Herbert Wertheim College of Medicine (HWCOM) Special Programs, including processing, awarding, and tracking of all financial aid packages.
  • Provides customer service to prospective and current students via emails, phone calls, and in-person. Advises current and prospective students on application procedures, eligibility criteria, program requirements, and other financial aid concerns. Counsels students on financial aid processing, awarding, scholarships, and debt management.
  • Monitors, analyses, and manages all Bursar functions for HWCOM Special Programs including student payments, balances due, and student refunds statuses.
  • Coordinates the HWCOM Scholarship Stewardship program.
  • Tracks participation, reports and prepares student materials for the HWCOM's Office of Financial Assistance Debt Management programs and other financial aid presentations. Conducts presentations for current and prospective students.
  • Prepares and complies reports for the HWCOM's Office of Financial Assistance which include, but are not limited to Scholarship Committee meetings, Debt Management programs, and OSA curriculum.
  • Manages ImageNow processing, CanvasMED integration, electronic forms, and website updates for the HWCOM Special Programs.
  • Researches and analyzes complex financial aid problems and recommends and implements appropriate solutions.
  • Acts as a change agent in all matters regarding the improvement and efficiency of projects. Prepares materials for special projects, including but not limited to, annual programs such as: Donor and Scholars events, Welcome Back, Interview Days, and Orientation.
  • Maintains the Financial Assistance Office's schedules and calendars, and answers questions for visitors and enrolled students regarding office policies, procedures, and services. Creates and designs PowerPoint presentations, info-graphics, flyers, and other reports.
  • Develops and implements procedures for HWCOM Special Programs to improve and streamline the financial aid process.
  • Ensures confidentiality of student records in compliance with the Family Educational Rights and Privacy Act (FERPA).
  • Attends and participates in professional workshops, meetings and training sessions to ensure adequate professional development as it pertains to current financial aid rules and regulations.
  • Performs other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.


Bachelor's degree and two (2) years of financial aid or related experience or a Master's degree and one (1) year of financial aid or related experience.


Experience working in Higher Education.


For more information or to apply, please visit us on-line at http://careers.fiu.edu and reference job opening ID JOBID: 532281.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.