Service Desk Coordinator

Ferris State University   Big Rapids, MI   Full-time     Information Services / Technology (IT)
Posted on November 15, 2022
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Under the general direction of the IT Solution Center director, oversee the day-to-day operations and staff of the Service Desk operations. This includes a Walk-up area, the Call Center, a Hardware Repair area, and Cellular Device support. Provide customer focused computer support and leadership and work as a liaison to the customers within the University community. Use various metrics to drive customer service for this position and all direct reports. Lead his/her respective team by mentoring team members, helping resolve issues with customers, other groups and team members, providing guidance on University, department and unit policies, procedures and processes. Support the use of HDI & ITIL best practices.

To apply and view full job description, visit Ferris State University is an Equal Opportunity employer committed to inclusion and equity. Learn more about the Ferris mission, commitment to diversity and to equal opportunity, and dynamic, student-focused community at Applicants requiring accommodation or assistance completing an application/participating in the hiring process should contact Human Resources at (231) 591-2150 or