IT Support Technician 2
Position Purpose
The Evergreen State College is working to rethink and redesign its approach to providing holistic support to students. This position is part of a team working to design, implement, and leverage the Student Success component of the Slate customer relationship management system (CRMS) used by staff in Student Engagement, Equity, and Support, Enrollment Services, faculty, and other student facing staff to provide academic support to students.
During and after implementation of the Student Success module, this position acts as a liaison between project leadership and stakeholder groups. The incumbent works collaboratively to collect stakeholder input for system design/revision, perform system testing, provide training for system users, receive user requests for assistance, leverage system functionality to provide assistance and resources to system users, and create and maintain system documentation, including user manuals.
This position reports to the Associate Dean of Holistic Advising and TRIO Programs and works closely with the Assistant Director of Title III Programs, Senior CRMS Manager for Recruitment and Student Success Systems, Executive Associate to the Executive Vice President, and others involved in holistic student advising.
This is a full-time, overtime eligible, project position on the Olympia Campus of The Evergreen State College. This project position is grant funded through September 30, 2027 and is dependent on continued funding.
Salary and Benefits: $4,041 – $5,426 per month of full-time work + excellent benefits including paid sick and vacation leave; paid campus holidays; a generous medical, dental, life, and disability insurance package; and a tuition waiver program.
About the College
The Evergreen State College is a progressive, public liberal arts and sciences college located in Olympia, Washington, in the beautiful Pacific Northwest. Since opening its doors in 1971, Evergreen has established a national reputation for leadership in developing innovative interdisciplinary, collaborative and team-taught academic programs. The college has a vibrant undergraduate program, graduate programs, and public service centers that constitute a unique academic setting. The college values a student-centered learning environment, a link between theory and practice, and a multicultural community of diverse faculty, students and staff working together.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected veteran.