jobs

IT Customer Support

Evergreen State College   Olympia, WA   Full-time     Information Services / Technology (IT)
Posted on September 23, 2021
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Olympia, Washington
IT Customer Support – Journey
(Working title: Technology Support Specialist)

Position Purpose
This position is a technical support leader for the college to ensure that all customer expectations are met or
exceeded. This position monitors ticket metrics, ensuring that tickets are being escalated appropriately and
efficiently, leverages staff resources to their best use, and ensures that standards and processes are followed.
This position also acts as a primary escalation point for complex technical problem resolutions that cannot be
resolved by lower-level staff.
This is a full-time, overtime eligible position on the Olympia Campus of The Evergreen State College.
Salary and Benefits: $5,326 – $7,166 per month of full-time work + excellent benefits including paid sick and
vacation leave; paid campus holidays; a generous medical, dental, life, and disability insurance package; and a
tuition waiver program.
Closes: October 11, 2021
All requested application materials must be submitted by the deadline in order to be considered.
About the College
The Evergreen State College is a progressive, public liberal arts and sciences college located in Olympia,
Washington, in the beautiful Pacific Northwest. Since opening its doors in 1971, Evergreen has established a
national reputation for leadership in developing innovative interdisciplinary, collaborative and team-taught
academic programs. The college has a vibrant undergraduate program, graduate programs, and public service
centers that constitute a unique academic setting. The college values a student-centered learning environment,
a link between theory and practice, and a multicultural community of diverse faculty, students and staff working
together. For more information about Evergreen, please visit our college catalog or our website:
http://www.evergreen.edu

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected
veteran. For more information regarding Evergreen’s non-discrimination policies or to report discrimination,
please visit the Affirmative Action and Equal Opportunity webpage at
https://www.evergreen.edu/equalopportunity or contact the Affirmative Action and Equal Opportunity Officer
at (360) 867-5371, Room 3102 Library Building, 2700 Evergreen Parkway NW, Olympia, WA 98505.