Customer Service Specialist 3 ( Working Title: Financial Aid Customer Service Specialist 3)Evergreen State College
|Position Title||Customer Service Specialist 3|
|Working Title||Financial Aid Customer Service Specialist 3|
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected veteran. For more information regarding Evergreen’s non-discrimination policies or to report discrimination, please visit the Affirmative Action and Equal Opportunity webpage at www.evergreen.edu/equalopportunity or contact the Affirmative Action and Equal Opportunity Officer at (360) 867-5371, Room 3102 Library Building, 2700 Evergreen Parkway NW, Olympia, WA 98505.
|Salary Step (minimum monthly amount)||$2,920.00|
|Salary Step (maximum monthly amount)||$3,888.00|
This is a full time, overtime eligible position in the Office of Financial Aid on the Olympia campus of The Evergreen State College.
Under general supervision, develop, coordinate, and monitor the front-line customer service model and document tracking program within the Financial Aid Office in order to meet federal and state compliance requirements and to meet institutional recruitment and retention goals. Independently provide students, family members, staff, faculty, and the public with information and interpretation of rules, regulations, policies, and activities relating to Federal, State, and Institutional financial aid programs and lead the work of others performing such duties. Maintain confidential financial records and enter data into the student information system (Banner). This position reports to the Director of Financial Aid.
|Nature and Scope|
Financial Aid Program Information and Customer Service Lead
Document tracking and records maintenance
|Knowledge Skills and Abilities||
• Ability to understand and effectively communicate complex federal, state, and institutional financial aid regulations and processes.
• Experience mentoring and training customer service employees.
|Conditions of Employment||
• Must provide proof of identity and employment eligibility within three days of beginning work.
A full state benefits package which includes: paid sick and vacation leave; paid campus holidays; a generous medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For more information about Evergreen’s excellent employee benefits, please view http://www.evergreen.edu/payroll/benefits.htm
|Number of Vacancies||1.0|
|Special Instructions to Applicants|